How do I create an account?
It's easy! Click on the Sign Up
or Start Free Trial
button to set up your account and get Handrail free for 30 days. No credit card is required to get started!
What is a Project?
Each Handrail Project holds your unique project Personas and comes with as many Studies and Sessions you need to gather information, answer specific user research questions, or test aspects of the product or service you are working on. An example Handrail project might be a fully functional website.
What is an Active Project?
An Active Project represents your individual product or service that is currently in development. If you are working with multiple clients or have multiple projects in development, we would recommend having multiple Active Projects.
What is a Study?
A Study is a research effort within a Project that is designed to gather information, answer specific user research questions, or test usability and other aspects of the product or service you are working on.
What is a Session?
A Session is a single instance of gathering information, answering specific research questions, or testing aspects of your product or service with one or more participant within a Study.
What is the difference between Handrail Solo and Team Edition?
is great for 1 person doing user research and usability testing and the Team Edition
is perfect for sharing information with your clients and stakeholders as well as collaborating with other people on your team.
What does unlimited mean?
Unlimited means that there are no restrictions. You can create as many as you want without any additional charges.
Is my data safe?
Absolutely! We use a AES-256 bit encryption to ensure your information remains safe and private.
Can I export my data?
As long as you have an active account the data you enter into Handrail can be exported at any time.
Do you offer enterprise solutions?
Yep! We offer customize solutions
that can be tailored to your specific needs. Get in touch
and help us understand your specific situation so we can create a custom solution for you and your team!
Have more questions?
or join our Slack channel
and we will be happy to answer any question you have.