Information Collection and Use
Handrail uses information we collect to analyze how the Software is used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track User Content and users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws.
User Provided Information: You provide us information about yourself, such as your name and e-mail address, if you register for an account with the Software. We may use your email address to send you notices related to the Software (including any notices required by law, in lieu of communication by postal mail). You can control receipt of certain Software related messages using the settings page for the Software. We may also use your contact information to send you marketing messages. If you do not want to receive such messages, you may opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address, and our responses.
You also provide us information in content you post to public available portions of the Software (such as message boards, FAQs, or knowledge bases). Your questions, answers, and other contributions using the Software, and metadata about them (such as when you posted them), may be viewable through the Software, along with your name (unless the Software permits you to post anonymously). This information may be searched by search engines and be republished elsewhere on the Web in accordance with our Terms and Conditions.
If you choose to use our invitation service to invite a friend to the Software, we will ask you for that person's email address and automatically send an email invitation. Handrail stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation service.
Cookies: When you visit our website to use the Software, we may send one or more "cookies" - small data files - to your computer to uniquely identify your browser and let Handrail help you log in faster and enhance your navigation through the site. A cookie may convey anonymous information about how you browse the website to us, but does not collect personal information about you. A persistent cookie remains on your computer after you close your browser so that it can be used by your browser on subsequent visits to the website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Software may not function properly if the ability to accept cookies is disabled.
Log Files: Log file information is automatically reported by your browser each time you access a web page. When you use the Software, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Clear GIFs Information: When you use the Software, we may employ clear GIFs (also known as web beacons) which are used to track the Online usage patterns of our users anonymously. No personally identifiable information from your Handrail account is collected using these clear GIFs. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make Handrail better for our users.
Third Party Services: Handrail may use Google Analytics or similar services to help understand use of the Service. Google Analytics and similar services collect the information sent by your browser as part of a web page request, including cookies and your IP address. Google Analytics and other services also receive this information and their use of it is governed by their Privacy Policies.
How We Share Your Information
As we develop our business, we may buy or sell assets or business offerings. User, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
We may share or disclose your information with your consent, such as if you choose to sign on to the Software through a third-party service. We cannot control third parties' use of your information.
Handrail may disclose your personal information if required to do so by law or subpoena or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Handrail's rights or property.
Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Handrail services.
How We Protect Your Information
Handrail uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Handrail or guarantee that your information provided through the Software may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Software, in which case Handrail may not be able to provide certain services to you. You may update or correct your account information and email preferences at any time by logging in to your account.
Protecting the privacy of young children is especially important. Handrail does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with the Software. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.
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